Enter your Agency Code and password into the Login Tile

Password – the first 6 characters of your name. The first character must be in uppercase, passwords are case sensitive. eg- John Smith would be Johnsm, Natasha Donnovan would be Natash

Click on ‘Login’

Home - This screen summarizes your agency details

Bookings – Where you Retrieve and Create quotes/bookings

Messages – Where you check for new messages from Creative Holidays

Password – This is where you can change your password

Logout – Logout at the end of your session

Retrieve Quote/Booking
Enter your quote/booking reference, then click on 'go'
or
Pax Name and Departure Date, click on 'go'
or
Any booking where payment is due, click on 'go'

Booking Options
Create a Booking - Air & Land incl. Low Cost Carriers, or Land Only
    - this is for all International Air/Land, Domestic bookings, and Land Only
Product Information Search - to find out information on a particular product

Departure City: PER
Departure Date: 01Oct or 01/10/11 or 01Oct11
Package Code: Click on magnifying glass to choose destination eg- Bali and Indonesia. Choose
Airline: eg- Garuda, or Land Only
Flight Mode: Display all flights
No of Rooms: Room 1 with 2 adults, if you have children enter their ages
Click on ‘Continue’

Itinerary Step 1
This lists all airfares (eg- with AD) from cheapest to most expensive for departure date chosen. Click on ‘Info’ for airfare rules. Select an airfare, click on ‘Continue’

Itinerary Step 2
Important messages to acknowledge, eg- Airfare TTL
Click on ‘Continue’

Itinerary Step 3
A list of all flights departing that day between PER and DPS. If flight does not operate that day it will appear in red writing, you must choose another date.

Itinerary Step 4-5
Enter the return date click on ‘continue’, select flight click on ‘continue’

Itinerary Step 6
Single Hotel & City with/without transfers – having the whole duration in one city eg- 10nts Legian and optional sightseeing
Multiple Product – eg- 5nts Legian, then 5nts Ubud. This step will ask for dates and number of nights for each destination. This option also displays Ministays, Escorted Tours, Cruises, Rail and Sightseeing.

Itinerary Step 7
Choose a region eg- Legian, click on ‘continue’

Itinerary Step 8
This is a pick list of all hotels in the specified region for the duration given, for 1 room eg- from cheapest to most expensive, based on availability. Category eg- 3*, availability, price to use as a guide only as compulsory meals/surcharges may have not been added as yet, * means it is our preferred hotel, B means Bonus Nights, Click on ‘I’ next to hotel name, this will take you to the Photo Gallery and hotel/room information – great for up selling to different room types. Click on ‘hotel’ name eg– Hotel Padma Bali , this will expand the window and list all room categories. ‘Info’ next to the room category will give you specific room information eg- bonus nights, nightly rate, checkout time Select a room category, click on ‘continue’

Itinerary Step 9
Select checkout, click on ‘continue’

Itinerary Step 10-12
If a sightseeing tour is required, say ‘Yes’ or ‘No’, choose a date, select the tour, click on ‘continue'.

Acknowledge any further important acknowledgments, eg- Airfare ttl

Package complete

Quote has not been saved

Your package is now complete but quote has not been saved.

MOST IMPORTANTLY – PLEASE SAVE QUOTE REFER TO LEFT HAND COLUMN AND CLICK ON ‘SAVE’ UNDER BOOKING CHANGES.

This is where you can look up information on a particular product and also can be used for simple land only itineraries. Low cost carriers can also be booked via this option. Please note we recommend using this for information only.

Date: 01 Aug
Range: Click on magnifying glass to search eg- AUST
Type: Hotels
City: SYD

No of Rooms – select number of adults/children eg- 2 adults
Select hotel and room type, enter duration, and checkout option, click on ‘Add’.

Component added to itinerary

Itinerary will build at the bottom of the screen as you add the components.
Once Hotel has been added, start a new search for Flights.

Date: 01 Aug
Range: AUST
Type: Flights
Carrier: Enter 2 letter Carrier code
            (either DJ or JQ or enter both DJ,JQ seperated by a comma)
Dates: enter Departure and Return dates and click on ‘Search’
Select an outbound and inbound flights, click "select"
Read and acknowledge all the airfare rules and conditions.

Making Changes - if you need to remove a component, eg- hotel, select the hotel and click on 'Remove'. Confirm you would like this removed, click on 'Search' for a new hotel.

Special Requests– To make a special request i.e. bedding, you need to send a message to the helpdesk by using "Messages" under Communication (See MESSAGES).

Please note: We do not take requests for room numbers or rooms with a view. eg – Request Ocean View As we may already sell an Ocean View room for a higher price.

When you have added all components, eg- hotel, flights and transfers, click on ‘Complete’.

DO NOT FORGET TO SAVE THE QUOTE – CLICK ON ‘SAVE’ UNDER BOOKING CHANGES

This is where you check for new messages. If you have any new messages, the inbox on the top navigation bar will display how many unread messages there are i.e. Inbox(1) means there is 1 unread message.

To send us a message regarding your booking - click on 'Messages' found under Communication on the left function menu. Enter the message details then click on 'Send'. Make sure you SAVE your booking to ensure the message is sent to us.

For further information, contact our i-CREATE helpdesk on 131 222 for Australia or 0800 652 441 for New Zealand and follow the prompts. Alternatively, e-mail icreate@creativeholidays.com.au

The following entries are required in order for Creative Holidays to take over your PNR as branch access and merge into a package booking.

AMADEUS

Permission to merge PNR:
To permit Creative to merge an AMADEUS PNR you will need to add the following entry to your PNR:
- ESSYDA82353-B
- Receive and end transaction

Enter the Child Date of Birth:
If the agent has just the name and (CHD) but not the date of birth, you will need to add the following entry: (note X = passenger number)
- X/(CHD/06JUL07)

Enter the Infant Date of Birth:
If the agent has just the name and (INF/JAMES MSTR) but not the date of birth, you will need to add the following entry: (note X = passenger number)
- X/(INF/JAMES MSTR/06JUL07)

Remove Creative Reference:
To remove Creative reference: (RIR CALYPSO BOOKING NUMBER CH/434157)
- XE(line number in the PNR)…….example: XE7

GALILEO

Enter the Child Date of Birth:
You will need to have the child's date of birth added as an SSR - Creative will no longer accept the child's date of birth as an OSI. Use the following entry to add the SSR: (note X = passenger number)
- SI.PX/CHLD*06JUL07

Enter the Infant Date of Birth:
A mandatory SSR is generated directly to the airline in the PNR. This SSR is now all that Calypso requires

Child Age in name field:
Galileo PNR’s will often have the child age in the name field and as an OSI. Creative will not accept the child age in the name field you will need to use the following entry to remove the age from the name field: (note X = passenger number)
- N.PX@*

Remove Child Age:
To remove child age from OSI field:
- SI.(line number)@ Eg: SI.1@

Remove Creative Reference:
To remove Creative reference: (RIR CALYPSO BOOKING NUMBER CH/434157)
- NP.(line number)@ Eg: NP.1@

SABRE

First time Sabre users entry:
- SI [ENTER] W/TAA (Your agency Psuedo City Code)#BBK92

Enter Child Date of Birth:
When a child's date of birth is entered into Sabre it needs to be an OSI in the following format
- 3OSI YY 1CHD SMITH/JAMES MSTR 06JUL07

Enter Infant Date of Birth:
You will need to have the infant's date of birth as an SSR - Creative will no longer accept the child's date of birth as an OSI: - 3INFT/SMITH/JAMES MSTR/06JUL10-1.1 (1.1 = the pax infant is attached to e.g. 1.2 = attached to pax 2)

Remove Child Age:
To remove the Child age from OSI field:
- 3(line number)@ Eg: 31@

Remove Creative Reference:
To Remove Creative reference: (CALYPSO BOOKING NUMBER CH/434157)
- 5(line number)@ Eg: 51@

IMPORTANT NOTES:

It is important to remember that flights are held within your agency and it is your responsibility to action the following:

1. Seat and meal requests
2. Any schedule changes and advise Creative of any auto-cancellations
3. Advise Creative if you have any frequent flyer upgrade or other authorized class change in your PNR
4. Any change within your PNR must be actioned within your office and advised to Creative by fax/phone/message

Please note cancellation of your booking may result in your PNR being cancelled. This includes cancellations via I-Create, Direct Access and auto cancels if deposits are not paid by due date